thanks for inspecting my brakes and finding i didnt need work. thet were fast and honest. left with a handshake but ni charges. will be my auto work designation from now on.
— gerald t., wyoming, MI
This review is a little late but I really wanted to make sure that Brad gets the credit he most definitely earned and deserves. My sons truck needed some pretty extensive work done. I took it in on a Saturday morning and it was done sooner than quoted and Brad went above and beyond what was expected. I have not taken my cars anywhere else. The service is so worth it!!! Thanks Brad, you have a loyal customer in us.
— Angela H., Grand Rapids, MI
The only thing that bothers me is that I didn't call this place sooner. I have never dealt with someone so willing to go above and beyond for their customers. I called yesterday and spoke to Rob, whom I believe is the manager at this location in Wyoming off of 44th and Clyde Park. I explained the problems my son was having with his truck and he promised that it would be worth it for me to bring it in. I did and it was definitely worth it. Not only did he have fixed what was needed but also something else that would of had me back sooner than later. I didn't feel taken advantage of because I was female, he didn't treat me any less than important. I later had an issue completely unrelated to what was fixed and called Rob up a little panicked, but because he made me feel so comfortable earlier I felt great in calling him. I took it back in and he fixed it at no extra charge. Thanks guys you rock, and you will forever have our business.
— Angela H., Grand Rapuds, MI
Always amazing service at this location. Even though I don't live super close to this location anymore I still prefer to go here. Always top knotch service every time.
— Katie R., Carter, MI
While a much-loved employee is gone, Rob and other staff are definitely on task. Must sing praises to a fine, strappin' young lad named Wade. When I kindly refused their transport service when I dropped off my car and opted for the bike ride home, I asked if it was in their job description to first put some air my rear tire. Young Wade hauled the bike out of the van, checked BOTH tires and oiled the chain, inspected alignment, and chatted all the while. I said, "I'll bet you're around the age of my older son." He said, "Twenty-three?" And I said "EXACTLY!" Then when he was done, he asked my name, and reached out to shake my hand. They're all like that at this place. Rob went out of his way to assure expedient service and help with payment arrangements, and Jeff just today checked the air in my Honda's front tires, simply when I asked if he could. Bunch of great people. Highly recommend.
— Kristin G., Wyoming, MI
I called this location of Tuffy this morning and spoke to a very nice man named Josh. He told me I could bring my car in today for an estimate. I brought my car in and Josh greeted me at the counter. My car was in the shop within fifteen minutes. The mechanic not only saw my issue but noticed another problem that I suspected. I had one of the problems fixed and I was on my way home in less than one and a half hours. Josh and the mechanic were very good at explaining things to me. I would definitely take my car back to this shop.
— Sherry S., Byron Center, MI
I have had multiple repairs done at this Tuffy location and couldn't be happier. They've repaired the fuel pump on my car, and wheel bearings on my boat trailer. They always provide honest advice, seem to get it done super fast, and their prices consistently seem to be WAY lower than all the other places I call for quotes (always get several estimates.) Do GREAT work and don't overcharge like other places! Instead of wasting your time calling around like I have, just call these guys first and get it done correctly and affordably the first time around! :)
— Ruby K., Wyoming, MI
Willy - Sep 30, 2008 Pretty good I have gone there a couple times and have been treated pretty fairly. I would trust them to work on my car again.
— Willy W., Grand Rapids, MI
Sherrie - Aug 11, 2011 Very pleased with the service here. Highly recommend.
— Sherrie S., Wyoming, MI
Tuffy has helped me maintain my car for a long time. I trust the guys at Tuffy.
— Danile J., Smith, MI
Won my business for as long as I own my car! I got there ten minutes before close, but they insisted they didn't mind having a look at my 2001 Taurus. They worked with me to get my car done fast.
— Todd S., Wyoming, MI